Tools & Resources

Helping you prosper in your finances

Quick Link Menu

FAQs

Calculators

At First Kentucky, no matter what life stage you are in, we want to see you Prosper! We want to make managing your finances easy so that is why we are equipping you with the Tools & Resources to help.

Our website is your resource to financial issues and questions you may have because we know you face important financial decisions every day, and we want you to have the right tools to tackle them so you can make the best financial decisions for you and your family.

We invite you to read through our FAQs, use our financial calculators, explore our online First Kentucky Learning Center, and peruse our library of Prosper articles and budgeting tools

FAQs

What is my ABA or Routing Number, and how do I find it?

Your routing number is 083901113; this number can also be found on the bottom of your check and at the bottom of our website. The other numbers at the bottom of your check are your check number and account number; the routing number is listed first.

How do I find out my account number?

Your account number is on your paperwork from account opening but you can also find this information at the bottom of your checks. It is located after the routing number and check number. You can request this information from our Customer Resource Center at 1.866.839.6271, as well.

What information do I need for direct deposit or ACH?

You will need your account number and routing number. This information is located on the bottom of your check. The routing number is listed first, followed by the check number, and the account number is listed last. Most employers want a voided check provided as well. After this has been completed, direct deposit of your payroll check should take place within 30 days. For ACH Debit/Withdrawals, the process is similar. You should provide your account and routing numbers then the business/organization should begin debiting your account for the service within 30 days.

Can I apply for a loan online?

For all loan types, you can fill out a Loan Inquiry Form, which will be routed directly to one of our loan officers. If you prefer to speak with a loan officer directly or need assistance with the application process, please contact a Loan Officer near you.

Can I open a Checking or Savings Account Online?

Yes, most of our checking and savings accounts can be opened online. To apply, visit our online Account Opening. For business, or specialty accounts (i.e. Kids Savings, CDs, IRAs, HSAs, Christmas Club), a Customer Resource Center Representative can provide more assistance. Please reach out to us at 1.866.839.6271.

Can I pay my loan online?

Yes, you may make your loan payment online through Digital Banking. You may pay your loan with funds from a First Kentucky account or from an account you own at another financial institution. You may also make a loan payment by phone from your First Kentucky checking account by calling 1.866.839.6271.

Can I reorder checks online?

Yes, if you are purchasing checks, you can order those at our check provider’s website, Harland Clarke. If you receive free or discounted checks through a special account, you will need to order those through our Customer Resource Center at 1.866.839.6271.

Can I change my Debit Card PIN?

Yes, you may change your PIN online through your digital banking by choosing “Manage Cards.” You may also do so in person at any of our branches.

How do I get a New or Replacement Debit Card?

You can call 1.866.839.6271 to place an order for a new card. It should arrive within within seven to ten business days; the PIN will arrive two to three days after the card, for security reasons. If you need a replacement card sooner, you can also apply for an instant issue card in person at any of the following branches: Benton, Central City, Greenville, Mayfield 6th Street, Mayfield South, and Beaver Dam. To find out the hours and address of the location nearest you, visit Locations & Hours.

How often do I have to change my Digital Banking password?

It is recommended to change your digital banking password every 30 days; however, customers with personal accounts do not have to change theirs if they choose not to. If you have a business account, you will be prompted to change your password every six months for security purposes.

Do I need to tell the bank when I am traveling?

Yes, we closely monitor your bank account for fraud so we need to know when you will be using your debit card to make purchases out-of-town. On our digital banking platform, under “Manage Cards,” you can add a notification of your travel dates and location. You can also call us at 1.866.839.6271 to let us know where you will be going and how long you will be there. We will mark your account with that information so that you have no trouble using your debit card for purchases.

How do I switch my account to First Kentucky?

If you are interested in switching your accounts to First Kentucky, we’d love to have you! We know it can be a complicated process to switch everything over, especially if you have automatic payments or deposits set up at another financial institution. We’d like to make this process more seamless so check out our Switch Kit Form for less hassle! We can’t wait to partner with you!

How do I apply for a job at First Kentucky?

We would love to welcome you to our team! You can easily apply and search job availability by visiting Careers or emailing your resume to HR@firstkentucky.com. Thank you for your interest in First Kentucky!

Have additional questions?

Give us a call at 1.866.839.6271. We are here to help!